Privacy policy

Privacy Policy

This privacy policy describes how we collect, use, and share your personal information when you visit tote-task.com (the "Site") or make a purchase on it.

PERSONAL INFORMATION COLLECTED

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

COOKIES: Here is a list of cookies we use. We have listed them here so you can choose whether to allow them or not.

  • _session_id: unique session identifier, allows Shopify to store session information (referrer, landing page, etc.).
  • _shopify_visit: no data stored, lasts for 30 minutes after the last visit. Used by our site’s internal statistical system to record the number of visits.
  • _shopify_uniq: no data stored, expires at midnight (depending on the visitor's location) the next day. Counts the number of unique visits to the store by a unique customer.
  • cart: unique identifier, lasts for 2 weeks, stores information about your cart.
  • _secure_session_id: unique session identifier.
  • storefront_digest: unique identifier, indefinite if the store has a password, used to determine if the current visitor has access.

LOG FILES: Log files track activity on the Site and collect data such as your IP address, the type of browser you use, your Internet service provider, your referring and exit pages, and your timestamps (date and time).

INVISIBLE PIXELS, TAGS, AND TRACKERS: Electronic files that record information on how you browse the Site.

When you make or attempt to make a purchase via the Site, we also collect certain information about you, including your name, billing address, shipping address, payment information (including your credit card numbers), email address, and phone number. This automatically collected information is referred to as "Order Information."

When we use the term "Personal Information" in this privacy policy, we are referring to both Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

In general, we use the Order Information we collect to process any orders placed via the Site (including processing your payment information, arranging for the shipping of your order, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen for potential fraud or risks; and
  • When in line with your preferences, provide you with information or advertising relating to our products or services.

We use the Device Information (including your IP address) that we collect to screen for potential fraud or risks and, more generally, to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our advertising and marketing campaigns).

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to power our online store – to learn more about how Shopify uses your Personal Information, you can visit this page: https://www.shopify.com/legal/privacy. We also use Google Analytics to better understand how our customers use the Site – to learn more about how Google uses your Personal Information, you can visit this page: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

As mentioned above, we use your Personal Information to provide you with targeted advertisements or marketing messages we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative (NAI) informational page here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal here: https://optout.aboutads.info/?c=3&lang=en.

DO NOT TRACK

Please note that we do not alter our data collection and usage practices when we see a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a resident of Europe, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.

Additionally, if you are a resident of Europe, please note that we are processing your information to fulfill our contractual obligations to you (for example, if you make an order on the Site) or to pursue our legitimate business interests, as described above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will maintain the Order Information we collected in our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@tote-task.com or by mail at the following address:

STARLABZ LTD
UNIT A 82 JAMES CARTER ROAD
MILDENHALL
UNITED KINGDOM IP28 7DE

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